FAQ

What does “aid” mean? 

Aid is anything that assists your climb. We use it in a flippant way as the foundation of our brand.

What does First Edition mean?

Our staple tee, "This shirt is aid," will always be available, but the design, apparel, or style may change depending on the Edition. For example, when the First Edition sells out, the Second Edition may be a different colour or design. 

How will future drops work?

Existing purchasers will be the the first to receive new drop details. Drops will be scheduled for a specific time on a specific day, and each one may function differently depending on the type of drop or partnership. The best way to stay informed is to follow us on Instagram and sign up for our newsletter at the bottom of the page.

What is water based ink?

Inks that use water as the main solvent for carrying pigment do not contain the toxins found in Plastisol. It also results in a softer, more breathable print. 

What’s your return and exchange policy?

At this time, all sales are final. If you no longer want your item, please sell or donate it to a climber in need of a little aid.

How long will my shipment take?

See Shipping and Returns

I live outside of Canada, are there additional charges?

Depending on your location, you may incur additional duties and/or taxes. Aid is not responsible for any additional amount owed upon delivery of your items.

How do I partner/collab with Aid?

Please reach out to beta @ thisisaid.com.

How do I become an Aid Ambassador?

You can fill out this form for consideration!

Which organizations do you support?

We are still in the planning phases of our support initiatives. If you have an idea or want to partner, please reach out to beta @ thisisaid.com.